This document sets out the terms and conditions on which our internet access (“the Service”) is provided to you, a customer of Accelerit Technologies (PTY) LTD t/a Accelerit (“us”) in consideration for your custom, your agreement to these terms and conditions and your agreement to allow us to send to you by e-mail our promotional and marketing material;
1. Extent of the Service
1.1 We do not recommend in particular the use of any websites (or other internet related services) (“Internet Services”) and your use of Internet Services is carried out entirely at your own risk.
1.2 We have no responsibility for, or control over, the Internet Services you access and do not guarantee that any services are error or virus free.
1.3 We have no responsibility for, or control over, the information you transmit or receive via the Service.
1.4 Save for the purposes of network diagnostics we do not examine the use to which you put the Service or the nature of the information you send or receive.
1.5 We do not guarantee:
1.5.1 the availability of the Service;
1.5.2 the speed at which information may be transmitted or received via the Service; or
1.5.3 that the Service will be compatible with your equipment or any software which you use.
1.6 Whilst we take reasonable steps to ensure the security of the Service and to prevent unlawful access to information transmitted or received using the Service, we do not guarantee the security of the information which you may transmit or receive using the Service or located on any equipment utilizing the Service and you accept that it is your responsibility to protect your information and have adequate security (in terms of equipment and procedures) to ensure the security, integrity and confidentiality of your information and data.
1.7 We reserve the right at all times to withdraw the Service, change the specifications or manner of use of the Service, to change access codes, usernames, passwords or other security information necessary to access the service.
1.8 Accelerit has a home service SLA of 14 working days for the resolution of reported service issues by it’s home users. All incidents should be reported strictly via email to firstname.lastname@example.org for record keeping and trace-ability.
1.9 Accelerit requires a 30 day notice for subscribers to pause or put on hold their accounts in the event it will not be used. Prepaid Fibre (FTTH) Accounts may be paused for a maximum period of upto 1 calendar month in a calendar year. Account pause is only applicable to Prepaid Fibre to the home accounts.
1.10 Accelerit issued router and any other equipment always remains property of Accelerit. There are never any exceptions to this.
1.11 Accelerit issued router Wi-Fi signal may not always cover your entire house / intended location of use due to wireless signal limitations. In a scenario where the Wi-Fi signal does not sufficiently reach all intended areas of use then the client may need to utilize either a signal booster or install additional access points of their choosing at the client’s cost.
1.12 Accelerit is committed to ensuring superior levels of support to its customers and to that end will endeavor to be available whenever possible during support hours.
24 hour support is available during weekdays (Monday to Friday) strictly via the online ticketing platform where each ticket is addressed on a first come first served basis.
1.13 24 hour support does not guarantee that your ticket will be attended to or resolved after hours however our team will be attending to tickets strictly on a first come first served basis.
In the event our team needs to escalate your reported issue to 3rd party service providers for resolution there may be further delays incurred governed by the said third party operating hours.
1.14 In the even an incorrect invoice has been sent to the customer. The customer is to immediately notify Accelerit so that the invoice is rectified and the billing is conducted accurately.
1.15 All outstanding invoices are to be settled as per the due date stipulated on the invoice. In the event there are issues with the invoice 1.14 above applies.
2. Your Use of the Service
2.1 We do not condone the use of the provisioned service(s) for communicating content which:
2.1.1 is defamatory, threatening, intimidatory or which could be classed as harassment;
2.1.2 contain obscene, profane or abusive language or material;
2.1.3 contain pornographic material (that is text, pictures, films, video clips of a sexually explicit or arousing nature);
2.1.4 contain offensive or derogatory images regarding sex, race, religion, colour, origin, age, physical or mental disability, medical condition or sexual orientation;
2.1.5 contain material which infringe third party’s rights (including intellectual property rights);
2.1.6 in our reasonable opinion may adversely affect the manner in which we carry out our business; or
2.1.7 are otherwise unlawful or inappropriate;
2.2 Music, video, pictures, text and other content on the internet are copyright works and you should not download, alter, e-mail or otherwise use such content unless certain that the owner of such works has authorized its use by you.
2.3 We may terminate or temporarily suspend the Service if we reasonably believe that you are in breach of any provisions of this agreement including but not limited to clauses 2.1 to 2.3 above.
2.4 The Service is intended for consumer use only. In the event that you use the Service for commercial purposes we would specifically refer you to clause 5.2 below.
3. Criminal Activity
3.1 You must not use the Service to engage in any activity which constitutes or is capable of constituting a criminal offence, either in the South Africa or in any country throughout the world.
3.2 You agree and acknowledge that we may be required to provide assistance and information to law enforcement, governmental agencies and other authorities.
3.3 You agree and acknowledge that we may keep a log of the Internet Protocol (“IP”) addresses of any devices which access the Service, the times when they have accessed the Service and the activity associated with that IP address
3.4 You further agree we are entitled to co-operate with law enforcement authorities and rights-holders in the investigation of any suspected or alleged illegal activity by you which may include, but is not limited to, disclosure of such information as we have (whether pursuant to clause 3.3 or otherwise), and are entitled to provide by law, to law enforcement authorities or rights-holders.
4. Our Use of your Information
4.1 Subject to clauses 3.3 and 3.4 above we confirm that we shall use the contact details you provide to us solely for the purposes of contacting you with marketing information, updates, promotions and special offers relating to our business.
5.1 You agree to compensate us fully for any claims or legal action made or threatened against us by someone else because you have used the service in breach of these terms and conditions, and in particular clause 2.1 to 2.3 and 3.1 above.
5.2 Whilst we do not seek to limit our responsibility for fraudulent misrepresentation or if you are injured or die as a result of our negligence we have no responsibility (to the extent permitted by law) to compensate you (whether or not we are negligent) for any direct financial loss, loss of profit, revenue, time, anticipated savings or profit or revenue, opportunity, data, use, business, wasted expenditure, business interruption, loss arising from disclosure of confidential information, loss arising from or in connection with use of the service or inability to use or access the service or a failure, suspension or withdrawal of all or part of the service at any time or damage to physical property or for any other similar direct loss that may arise in relation to this agreement whether or not we were advised in advance of the possibility of such loss or damage.
5.3 We agree that neither this agreement does not allow either party to act as, or hold themselves out as, acting as an agent of the other party and that that the terms of this agreement are not enforceable by a third party.
5.4 All written notices should be sent strictly to email@example.com and acknowledged by Accelerit via ticket number allocation. No other means of communication shall be permissible of official notice.
5.5 This agreement is governed by the law of South Africa and is subject to the non-exclusive jurisdiction of the South African courts.
We guarantee that personal information provided by the user will be employed solely for the purpose of providing any service that the user has requested.
We guarantee that no user data, personal or otherwise, will ever be passed to external agencies or third parties for any reason unless required by law.
7. Invoice Payments
7.1 Accelerit strictly supports Credit / Debit card payments and Debit Order payments only for it’s consumer products. Please ensure you pay via the client portal to avoid unnecessary downtime.
7.2 By default payments on all due invoices is attempted automatically on the chosen method of payment. In the event payment capture isn’t successful via automatic capture then manual payment will need to be effected by the client.
7.3 A monthly late payment fee of no less than R93 will be added to invoices that are not settled by the due date as stipulated on the invoices.
7.4 An monthly administrative fee of R93 will be levied on any account to be put on hold in accordance with our terms of skipping months of payment, placing an account on hold or pausing subscriptions as per 1.9 above.
8. Automated payments
All online credit card payments are processed automatically on the date the invoice is due. In the event the card on the system does not have sufficient funds on the date of capture, the card will be retried automatically to ensure service continuity.
9. Debit order payments – Netcash Payment Gateway
All debit order payments are processed by Sage. Card Holders may go to www.netcash.co.za to view the Debit order security policies.
10. Delivery Policy
Standard delivery takes place during office hours upon receipt of payment by Accelerit and the client cannot select the exact date, or time, for the delivery.
10.1. There are no standard deliveries after hours, over weekends or on public holidays
10.2. In the case of standard delivery, your parcel will be delivered to the address you
specified in the checkout process. If nobody is present at the address at the time of delivery, our courier will make a second attempt to deliver your ordered goods. The courier will try once more (2nd time), and if at that time there is still no one to sign for the goods the courier will arrange with you a pick up point where you will be required to go and collect your goods.
11. Refunds and Cancellation Policy
11.1 Accelerit has a 7-day device return policy. Devices can be returned for any reason during this period. Returned Units must be in the same condition as shipped (including all shipped packaging, parts and accessories) to be eligible for a refund or exchange. Returns that are incomplete or not in shipped condition will not be replaced with new units or be only partially replaced with refurbished or re-purposed items.
11.2 Exchanges or returns will be for the Client’s cost, and Accelerit will not be liable to reimburse any costs. This will in no way impact the continued warranty provisions, and only relates to courier charges and logistics.
11.3 All manufacturer’s warranties, for the repair or replacement of faulty units will be available to the Client. The warranty is limited to items covered by the manufacturer only. The warranty does not cover lightning damage or any damage deemed to have been caused by the Client’s misuse or mistreatment of the product (including damage due to improper return shipping of the product for exchange).
11.4 Repair or replacement of devices out of warranty will not be facilitated by Accelerit, unless the Client is purchasing a new replacement device. This will also apply to the use of accessories (such as external antennae) or modifications which are not supported by the manufacturer and effectively void the warranty.
11.5 Cancellation of any offering with the first 12 month of initial commissioning of the service then the client will be liable to reimburse all applicable service commissioning and installation fees including but not limited to labour costs.
11.6 Accelerit may not be held liable for service commissioning delays due to third party service providers or unforeseen issues encountered during service commissioning and as such should a cancellation be requested where Accelerit has absorbed additional service commissioning fees, the client will be liable to refund Accelerit for the same service commissioning fees charged to Accelerit by it’s third party service provider.
11.7 Accelerit reserves the right to replace a equipment with a refurbished unit, which will be provided under existing warranty conditions.
11.8 All prepaid services require 1 (One) full calendar month’s written notice for termination unless otherwise communicated in writing and agreed on by both Accelerit and the client in writing.
11.9 Failure to abide by Accelerit’s policy can result in deductions to the claimed refund or rejection of claims for refund or exchange.
11.10 Accelerit will not credit any customer because of Fibre downtime caused by maintenance on a fibre line, break in connection, power failures, load shedding or any reason caused by third parties including but not limited to FNOs (Fibre Network Operators).
11.11 Please note that a 10% transaction processing fee will be levied on all refunds.
11.12 For fibre to the home services – In the event a subscriber has opted for a contract with Accelerit and they wish to terminate, the subscriber will be liable for any fees associated with the commissioning of the service including a R300.00 administration fee.
11.13 In the event the Accelerit service is cancelled or no longer utilized – The subscriber will need to return ALL Accelerit issued equipment to Accelerit’s offices prior to the cancellation being finalized. Accelerit is not responsible for the costs of return of the equipment to it’s offices.
11.14 In the event a subscriber does not wish to continue with their service application or installation for any reason whatsover, Accelerit is not liable to re-imburse the subscriber the application fee payable to the Fibre Network Operator or Accelerit.
11.15 In the event the subscriber and the service provider (Accelerit) do not reach a conclusion on the resolution of any telecommunications related issue – The subscriber reserves the right to lodge the complaint in writing and directly on the ICASA website or a complaints form can be completed and emailed to firstname.lastname@example.org or faxed to 012 568 3444.
12. Other Merchant Policy
12.1. Detailed description of goods and/or services
Accelerit Technologies PTY LTD is a business in the IT Service industry and provides services to home and business users.
12.2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within the agreed business days and delivery confirmed by way email with a reference number .
(for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
Accelerit Technologies PTY LTD shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
12.4. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards.
12.5. Card acquiring and security
Card transactions will be acquired for Accelerit Technologies PTY LTD via FNB who are the approved payment gateway for all South Africans
Acquiring Banks. FNB uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3). Users may go to www.fnb.co.za to view their security certificate and security policy.
12.6. Customer details separate from card details
Customer details will be stored by Accelerit Technologies PTY LTD separately from card details which are entered by the client on FNBs secure site.
12.7. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).
Accelerit Technologies PTY LTD takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.
12.9. Country of domicile
This website is governed by the laws of South Africa and Accelerit Technologies PTY LTD chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 348 Rivonia Boulevard, Edenburg, Sandton.
Accelerit Technologies PTY LTD may, in its sole discretion, change this agreement or any part thereof at any time without notice.
12.11. Company information
This website is run by Accelerit Technologies PTY LTD based in South Africa trading as Accelerit and with registration number 2011/110345/07.
12.13. Accelerit Technologies PTY LTD contact details
Company Physical Address: 348 Rivonia Boulevard, Edenburg, Sandton.
Email: email@example.com Telephone: +27(0)10 5000 220